PROFESSIONAL HISTORY
My Experience
Detail-oriented Community Outreach Professional with seven years of experience and expertise in non-profit marketing, volunteer recruitment, customer relations, sales, and organizational leadership. Â Adept at recruiting, training, and supervising volunteers and volunteer support staff, verifying Medicaid benefits, and assisting consumers in obtaining benefits as needed. Proven track record working with low-income families to develop programming to support community health initiatives. Talented in building community partnerships through participation in community service organizations to achieve optimum resources.
October 2019-Present
PHILANTHROPY ASSOCIATE AT THE ASSISTANCE FUND
Partner with a 5+ person communication team to coordinate content, manage copy, and guarantee timely execution of campaign messaging, continually enhancing the organization’s visibility to increase membership and strengthen donor support.
Oversee fundraising material and collateral as well as package sponsorship to increase the level of support from current donors and to attract new donors.
Enhance community relations by initiating and maintaining key relationships with community leaders as well as supporting them in executing the stewardship management program.
Process all gifts received and produce timely and accurate acknowledgment letters and tax receipts.
Maintain CRM (Salesforce and Pardot), MobileCause platform, and collaborate with Services teams during discovery assessments on solution architecture.
Manage a portfolio of 40+ significant contacts, gift donors, and prospects.
Steer biweekly meetings with Fundraising vendors and internal groups while simultaneously documenting meeting notes and action items that are sent out to keep the team informed and always on track, thus guaranteeing a seamless performance.
Track acknowledgment of individual gift entries to guarantee timely, appropriate recognition and stewardship, and to identify and remedy inaccuracies in gifts or pledge records.
Collaborate with 10+ vendors and leaders to execute the fundraising strategy, thus raising enthusiasm and productivity of campaigns and consistently meeting the public goal.
Guide leaders in maintaining and reporting timely and accurate monthly, quarterly, and annual fundraising results, as well as produce monthly reports to guarantee proper reconciliation with Finance Department.
Guarantee 100% adherence to schedules, campaign timelines, and budgets by tracking revenue and expenses associated with assigned fundraising campaigns.
Monitor the progress of projects to guarantee on-time completion and intervene where needed to clear roadblocks and clarify progress and action items.
August 2017-October 2019
PATIENT ADVOCATE II AT THE ASSISTANCE FUND
Partnered with 10+ members of the empowerment team, helping patients to achieve appointment and treatment goals and translating into organization meeting goals.
Served and protected the organization’s reputation by guaranteeing 100% compliance with professional standards, hospital policies, and procedures, federal, state, and local requirements, as well as established JCAHO standards.
Documented complaints by listening to patients/families - recording details, to determine resolution, and improved quality results by 50% through evaluating/re-designing complaint processes and implementing changes.
Guaranteed compliance in time frames for reporting, investigating, and resolving complaints according to federal guidelines.
Oversaw daily office operations of 50+ employees.
Orchestrated Training Programs to educate and instruct new-hire Patient Advocate employees with a focus on building customer service skills and enhancing the patient experience.
Organized and maintained records for 100+ patients and updated information on an ongoing basis, according to Company policy and HIPAA regulations.
Expedited insurance approvals successfully by effectively gathering and presenting medical required information forms.
Maintained productivity standards at 95%+ as measured by monthly productivity reports and average monthly accounts daily.
Upheld a 90%+ client satisfaction rate by guiding employees and patients through the hospital process and guaranteeing timely resolution of patient issues, thus creating a great experience.
Planned and executed community events and fundraising activities to help educate existing and potential new patients to the organization's programs and services.
Maximized opportunities within the patient support network through advocacy on behalf of patients.
Facilitated five different projects at once and expertly completed the projects on time.
Fashioned a Volunteer Manual (The Assistance Fund), Revision of Policies and Procedures.
Developed a Welcome packet from 10+ New Employees ad an Excel Spreadsheet for Advocacy Organizations.
Aided patients with difficult billing issues and researched their account’s problems to guarantee timely resolution.
January 2016-August 2017
SALES REPRESENTATIVE AT HILTON GRAND VACATIONS
Recognized as a high performer in consistently completing 100+ daily outbound calls producing a 20% conversion rate.
Developed a strategy to drive business growth throughout the territory and increased client base by 20%, thus turning a negative sales trend to a positive 15% growth.
Grew book of business by 50% in initial through opening accounts in new territories and closely tracking sales pipeline and status reports.
Demonstrated ethical decision making by delivering appropriate product knowledge, information, and resources to targeted customers to maximize revenue.
Maintained positive business relationships to guarantee future sales and generated $875K in revenue sales, exceeding gross profit by 120%.
Employed market research to successfully generate new leads by conducting 50+ cold calls and posting 100 emails daily.
Participated in sales training events and conferences to continuously develop skills and gain product knowledge.
August 2012 - May 2016
SUBSTITUTE TEACHER FOR OCPS
Incorporated technology into students’ learning activities for varied academic disciplines, enhancing student understanding of material resulting in the success of 89% of the students.
Developed lesson plans and adjusted as needed to present materials in a succinct and coherent style to meet students' needs and abilities.
Facilitated a classroom with 20+ students by using cooperative learning theories such as grouping and demonstrated classroom management through instructional strategies.
Served a dual role of educating students and managing behavior, utilizing positive behavior strategies and cultivated parental participation to socialize children, avert outbursts, provide constrictive play, and monitor progress.
Issued instructions and adhered to lesson plans created by the regular teacher while utilizing organization skills to guarantee a productive classroom environment and increased student engagement by 20%.
Led extracurricular activities and guaranteed the safety and wellbeing of students in the outdoors.
Employed instructional procedures and materials which consistently resulted in the achievement of lesson goals.
Collected and corrected students' papers and assignments according to the procedures of the school.
July 2008-August 2012
STORE MANAGER FOR ALDO
Deliver excellent service to ensure high levels of customer satisfaction.
Motivate the sales team to meet sales objectives by training and mentoring staff.
Create business strategies to attract new customers, expand store traffic, and enhance profitability.
Hire, train, and oversee new staff.
Respond to customer complaints and concerns in a professional manner.
Ensure store compliance with health and safety regulations.
Develop and arrange promotional material and in-store displays.
Prepare detailed reports on buying trends, customer requirements, and profits.
Undertake store administration duties such as managing store budgets and updating financial records.
Monitor inventory levels and order new items.