“Volunteerism is the voice of the people put into action. These actions shape and mold the present into a future of which we can all be proud.”
Helen Dyer
VOLUNTEER & HUMAN RESOURCE MANAGEMENT
Increased retention. How much of an increase do you want to see in your retention rates, and over what time period? Do you want first-time volunteers to come back or to hold on to more long-term donors?
Increased acquisition. Is your recruitment general or focused on specific skills and interests? How can you diversify this year’s recruits from last year’s?
Greater volunteer satisfaction. Will you quantify satisfaction by sending an anonymous survey, asking specific volunteers for feedback on certain opportunities, or another way?
More organizational involvement. Do you want to convert donors into volunteers or vice versa? How will you measure a volunteer’s participation in other aspects of your organization?
Courses to satisfy this competency: Volunteer Management
